SHIPPING & RETURN POLICY


Standard Shipping Speeds and Delivery Charges for Seller Fulfilled Orders

Within Kerala - 2 days.

Major Cities – 3 days.

Remote locations – 7 days.

Replacement & Refund

Our refund/replacement policy lasts 30 days. Buyer is eligible to get refund/replacement of the product within 30 days delivery. After delivery, buyer can request for refund/replacement in the below scenarios.

  1. Damage during the transportation.
  2. Any kind of unsatisfactorily results or issues with the product (product quality, engraving quality, dimension, missing accessories etc.)
  3. Delay in Delivery

Buyer needs to email us on fusionproduction@outlook.com with order No and description of issues.

Return shipping :

To return your product, you may send to: Fusion Crystals, Near Municipal Town Hall, Kalamassery, Ernakulam  Ernakulam Kerala IN 682033. 9447208491

You do not have to bear the shipping charges, we will refund you the shipping charges for returning the product.  Depending on where you live, the time it may take for your exchanged product to reach you may vary